Privacy Policy

The protection of your personal data is of particular concern to company AKSANA s.r.o., ID number: 25743031 a company registered with the Commercial Register of the Regional Court of Hradec Králové, Section Sro, Insert No. C 23897. As personal data controller we process your data exclusively on the basis of the statutory provisions (GDPR, and applicable Czech Data protection legislation).

In this data protection information we inform you about the most important aspects of data processing within the framework of our website.

Contact with us

If you contact us via form on the website or via e-mail, the data you provide will be stored by us for six months for the purpose of processing your enquiry and in the event of follow-up questions. These data will not be passed on without your consent.  


We value your trust in the provision of your personal information, so we strive to use commercially acceptable means to protect it. But remember that no method of transmission over the Internet or electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Data storage

We would like to point out that the IP data of the connection owner, as well as the name, address, e-mail address and credit card number of the buyer, are stored by the webshop operator within the framework of cookies for the purpose of the simpler purchasing process and for later contract processing.

The data provided by you is necessary for the fulfilment of the contract or for the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. A data transfer to third parties does not take place, with the exception of the transfer of credit card data to the processing bank institutes / payment service providers for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax consultant to fulfil our tax obligations.

The data stored by us will be deleted after the purchase process has been interrupted. If a contract is concluded, all data from the contractual relationship will be stored until the end of the tax retention period (7 years). 

We would also like to inform you that each time you visit our service we collect information that your browser sends to us, the so-called log data. This log data may contain information such as the IP address of your computer, the browser version, the pages of our service that you visit, the time and date of your visit, the time spent on these pages and other statistics.

The data name, address, goods purchased and date of purchase are also stored until the expiry of product liability (10 years).  


Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage.

We use cookies to make our website user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognise your browser the next time you visit.

If you do not wish this, you can set up your browser so that it informs you when cookies are set and you only allow this in individual cases.

If cookies are deactivated, the functionality of our website may be restricted.

Web analysis

Our website uses functions of the web analysis service Google Analytics, in which data can be processed both within and outside the European Union. For this purpose, cookies are used, which enable an analysis of the use of the website by your users. The information generated in this way is transferred to the provider's server and stored there.

You can prevent this by setting your browser so that no cookies are stored.

Your IP address is recorded, but immediately pseudonymised. This means that only a rough localisation is possible.

Our concern in the sense of the GDPR is the improvement of our offer and our web presence. Since the privacy of our users is important to us, the user data is pseudonymised.

Links to other pages

Our service may contain links to other websites. If you click on a third-party link, you will be directed to that page. Please note that these external sites are not operated by us. Therefore, we strongly encourage you to read the privacy statements of those sites. We do not control and are not responsible for the content, privacy policies or practices of any third party websites or services.

Children's Privacy

Our services are not aimed at persons under the age of 16. We do not knowingly collect personally identifiable information from children under the age of 16. If we determine that a child under the age of 16 has provided us with personally identifiable information, we will immediately delete that information from our servers. If you are a parent or guardian and know that your child has provided us with personal information, please contact us so that we can take the necessary steps. 

Your rights

You have the right to information, correction, deletion, restriction, data transferability, revocation and objection regarding your data stored with us. If you believe that the processing of your data violates the data protection law or your data protection claims have otherwise been violated in any way, you can contact us at or the data protection authority.

Changes to this Privacy Policy

We may update our privacy policy from time to time. We therefore recommend that you check this page regularly for changes. We will notify you of any changes by posting the new privacy statement on this page. These changes will become effective as soon as they are posted on this page.